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Product Return
Product Return : step 1 of 3
General information
Intellicom have a warranty commitment according to the rules specified in the EL98 delivery conditions, i.e. a warranty period of 24 months from Intellicom shipment date.
If nothing else has been previously agreed, the customer pays for the freight to Intellicom, while Intellicom pays for the return freight to the customer, according to the EL98 delivery conditions. Return shipments are delivered with DHL, "CPT (Destination)".
Before returning a product to Intellicom, you need to obtain a Product Return Number. Please use the form on this page.
Always pack the products in a physicaly- and ESD-safe way. Contact us if there are questions regarding suitable packaging material or ESD-protection.
If a warranty repair is requested and you are unsure of the products age, please check the products serial number with us to determine if it is still under warranty.
If a repair or an upgrade of a product outside of warranty is requested, we must have a written order sent to Intellicom per Email or FAX. For repairs we will charge 60 EUR for the troubleshooting and 60 EUR per started hour of work plus parts. We normally return with DHL, and the freight cost for repairs and updates will be charged to the customer.
As complete fault information as possible should be enclosed with the modules when they are shipped back to Intellicom for a repair.
Product returns must be shipped to Intellicom at the following address:
Intellicom Innovation AB
Product Return
Linjegatan 3D
SE-30250, Halmstad
Sweden
If nothing else has been previously agreed, the customer pays for the freight to Intellicom, while Intellicom pays for the return freight to the customer, according to the EL98 delivery conditions. Return shipments are delivered with DHL, "CPT (Destination)".
Before returning a product to Intellicom, you need to obtain a Product Return Number. Please use the form on this page.
Always pack the products in a physicaly- and ESD-safe way. Contact us if there are questions regarding suitable packaging material or ESD-protection.
If a warranty repair is requested and you are unsure of the products age, please check the products serial number with us to determine if it is still under warranty.
If a repair or an upgrade of a product outside of warranty is requested, we must have a written order sent to Intellicom per Email or FAX. For repairs we will charge 60 EUR for the troubleshooting and 60 EUR per started hour of work plus parts. We normally return with DHL, and the freight cost for repairs and updates will be charged to the customer.
As complete fault information as possible should be enclosed with the modules when they are shipped back to Intellicom for a repair.
Product returns must be shipped to Intellicom at the following address:
Intellicom Innovation AB
Product Return
Linjegatan 3D
SE-30250, Halmstad
Sweden